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Migrating the Payments Network Twice with Zero Downtime

Published March 12, 2026

Payments Platform-Engineering Reliability

Migrating the Payments Network Twice with Zero Downtime

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Benjamin Cane

Distinguished Engineer

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Tristan Fuentes

Principal Engineer

When Human Feedback Is Scarce, How Do You Evaluate AI?

Published March 02, 2026

AI Research Evaluations

When Human Feedback Is Scarce, How Do You Evaluate AI?

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Amol Salunkhe

Distinguished Engineer

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Emily Rahman

Senior Manager, Tech Strategy

Mastering Decision-Making in Technology

Published February 11, 2026

Engineering-Leadership Decision-Making Cognitive-Bias

Mastering Decision-Making in Technology

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Dean Jain

Senior Staff Software Engineer

The Innovation Behind Amex's Platinum Card Refresh

Published January 29, 2026

Data Infrastructure APIs

The Innovation Behind Amex's Platinum Card Refresh

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Sachin Devand

EVP, Unit CIO, U.S. Consumer Services and Membership Digital Experiences

Beyond Vanilla RAG: 7 Techniques for Better Retrieval-Augmented Generation

Published January 14, 2026

LLMs RAG Generative-AI

Beyond Vanilla RAG: 7 Techniques for Better Retrieval-Augmented Generation

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Dallas Gale

Senior Engineer

Shaping the Future of Agentic Commerce: How American Express is Helping Define the Standards of a New Era

Published November 20, 2025

Agentic Responsible-AI Governance

Shaping the Future of Agentic Commerce: How American Express is Helping Define the Standards of a New Era

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Matthew Robinson

EVP, Payment Network and Acquiring Solutions

Harnessing Gen AI to Power Restaurant Recommendations

Published November 07, 2025

Generative-AI Dining Innovation

Harnessing Gen AI to Power Restaurant Recommendations

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Laura Grant

VP, Amex Digital Labs

How Gen AI is Elevating Human Connection at American Express

Published September 24, 2025

Servicing Generative-AI

How Gen AI is Elevating Human Connection at American Express

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Carmen Elias

VP, Engineering

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Donna Peters

VP, Engineering

Empowering Innovation: The Python Paved Road

Published August 27, 2025

Engineering-Guilds Paved-Roads Python

Empowering Innovation: The Python Paved Road

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Michelle Swartz

VP, Developer Experience

Building Resilient Systems from the Customer’s Perspective

Published August 04, 2025

Resiliency Customer-Centric Observability

Building Resilient Systems from the Customer’s Perspective

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Sarvenaz Myslicki

VP, Technology

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Jason Barrett

Director, Technology

Go at American Express Today: Seven Key Learnings

Published July 16, 2025

Golang Go

Go at American Express Today: Seven Key Learnings

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Benjamin Cane

Distinguished Engineer

A New Method for Enhancing Neural Network Training

Published June 13, 2025

Neural-Networks Mathematics Education

A New Method for Enhancing Neural Network Training

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Leonie Goldmann

Senior Manager

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Marcus September

Manager

A Quantum Introduction for Non-Quantum Experts

Published April 10, 2025

Quantum Physics Education

A Quantum Introduction for Non-Quantum Experts

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Todd Hodges

Engineer

Generative AI Meets Open Source at American Express

Published April 02, 2025

Generative-AI Open-Source Python

Generative AI Meets Open Source at American Express

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Benjamin Laney

Engineer